Frequently Asked Questions

At Kettle and Brew, our goal is to deliver your purchase in the quickest and most economical way possible. We review each order individually, factoring in destination, weight and size of items. These factors are used to determine the shipping method or methods selected for each order. Items ordered together may not ship together.

Shipping destinations:

• We ship within the continental United States.
• For international delivery, please contact us at support@kettleandbrew.com.
• For delivery to Alaska, Hawaii, and the US Territories, please contact us at support@kettleandbrew.com.
• Some carriers (e.g., UPS, FedEx) have limitations on shipping to P.O. Boxes. In this case, you will need to provide a valid street address for delivery.

Shipping times:

• Domestic orders in the continental US take up to 7 business days to be delivered to you and we ship within 2 business days.
• You will receive another notification when your order has shipped. 
• Shipping time might vary depending on location, shipment method and other factors.
• Orders shipped to APO or FPO addresses may take longer but delivery to the military checkpoint is usually within 3-7 business days. These orders are typically received at the final destination within 6 weeks of the purchase date.

• Orders of our branded organic soap bars will be charged for shipping depending on your chosen delivery method, weight of the package, and destination. Full price will be displayed at checkout.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal, Amazon Pay, Facebook Pay, Google Pay or Apple Pay. 

Note that additional exchange fee may apply if your currency is other than US dollars.

• If a product gets damaged or was faulty upon delivery - we offer a 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@kettleandbrew.com with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide customers with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, the customer will receive a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly after.
• Sales of coffee, tea, soap and skin care products are final and cannot be returned.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select your payment method.

Our support team is always happy to guide you at any step!  Please email support@kettleandbrew.com with any questions.